This Privacy Policy ("Policy") describes how Volt Engine ("Volt Engine," "we," "us," or "our") collects, uses, and discloses information from and about you when you use our mobile application (the "App").
Our commitment is to protect your privacy and handle your data in an open and transparent manner. This Policy is designed to help you understand what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
By downloading, installing, accessing, or using the App, you agree to the terms of this Policy and our Terms of Service. You acknowledge and consent to the collection, processing, storage, use, and disclosure of your information as outlined herein. If you do not agree with any part of this Policy, you should not use our App.
To ensure the proper functioning, security, and optimization of our App, we collect a limited set of information automatically. We do not collect personally identifiable information such as your name, email address, or physical address. The information we collect is strictly related to the technical operation of the App.
Automatically Collected Information
When you install, access, or use our App, we automatically collect the following categories of information:
Device and Network Information: We collect technical information about the device you use to access our App. This includes, but is not limited to, your device model, operating system version, unique device identifiers (e.g., Device ID), IP address, and information regarding your mobile network. This information is essential for compatibility, support, and security.
Usage and Performance Data: We gather information about your activity within the App. This includes data on the features you interact with, the length and frequency of your usage sessions, performance statistics, error logs, and crash reports. This data is aggregated and analyzed to understand how our users engage with the App, enabling us to improve its performance and stability.
This information is fundamental to our ability to provide and maintain our services effectively.
We use the information we collect for specific and limited purposes, all of which are aimed at delivering a secure, reliable, and continuously improving service. These purposes are detailed below.
A. For Service Provision and Enhancement
Operational Integrity: To operate, maintain, and provide you with the features and functionality of the App.
Performance Optimization: To monitor and analyze usage patterns and technical data to improve the App's performance, stability, and overall functionality.
Service Improvement and Development: To understand user needs and trends, which informs our decisions regarding the development of new features, content, and enhancements to the existing App.
User Experience: To leverage insights from usage data to refine the App's design, making it more intuitive, user-friendly, and engaging.
B. For Security, Safety, and Compliance
Security and Threat Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities, including cheating, hacking, or other violations of our Terms of Service.
System Monitoring: To monitor our systems for suspicious activities, vulnerabilities, and potential security breaches to ensure a fair and secure environment for all users.
Legal and Policy Enforcement: To enforce our Terms of Service and other policies, and to comply with our legal obligations, including responding to lawful requests from public authorities.
Your trust is a priority for us. We do not sell, rent, or lease your personal information to third parties for marketing purposes. We will only share or disclose the information we collect under the following limited and specific circumstances:
A. Compliance with Legal Obligations
We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation. This includes responding to a court order, judicial or other government subpoena, warrant, or other legal process. We may also disclose information to cooperate with law enforcement or other governmental agencies as required by applicable law.
B. Protection of Rights and Property
We reserve the right to disclose your information when we believe, in good faith, that such disclosure is appropriate or necessary to:
Protect Volt Engine from potential liability.
Protect ourselves and our users from fraudulent, abusive, or unlawful uses or activity.
Investigate and defend ourselves against any third-party claims or allegations.
Protect the security or integrity of our App and its underlying infrastructure.
Protect the property, legal rights, and safety of Volt Engine, our users, or others.
C. In Connection with Security and Fraud Prevention
We may share information with third parties to aid in the investigation and prevention of misuse, security breaches, cheating, or other illegal activities that violate our policies or the law.
D. Lawful Governmental Requests
We will disclose information in response to lawful requests from public and governmental authorities within or outside your country of residence, including for national security or law enforcement purposes.
We have implemented and maintain a comprehensive set of administrative, technical, and physical security measures designed to safeguard your information against unauthorized access, use, alteration, and destruction. Our security protocols include:
Encryption: We employ encryption protocols to protect data during transmission over networks (in-transit) and while it is stored in our facilities (at-rest).
Access Controls: Access to the information we collect is strictly limited to authorized personnel who require it to perform their job functions. We enforce role-based access controls to ensure that access is granted on a need-to-know basis.
Regular Security Audits: We conduct routine security assessments, penetration testing, and vulnerability scanning to proactively identify and remediate potential risks to our systems.
Continuous Monitoring: Our systems are continuously monitored for potential vulnerabilities, intrusions, and attacks to ensure a swift response to any security incidents.
Despite these measures, no security system is infallible, and we cannot guarantee the absolute security of your information. The security of your data also depends on you, and we ask that you use the App responsibly.
Subject to the laws of your jurisdiction, you may have certain rights concerning the personal information we hold about you. These rights may include:
The Right to Access: You may have the right to request a copy of the personal data we have collected about you.
The Right to Rectification: You may have the right to request that we correct any information about you that is inaccurate or incomplete.
The Right to Erasure (Deletion): You may have the right to request the deletion of your personal data. Please note that this right is not absolute and may be subject to our legal and contractual retention obligations.
The Right to Object to Processing: You may have the right to object to certain types of data processing.
The Right to Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.
The Right to Withdraw Consent: Where our processing of your information is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us.
The App is not directed to individuals under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect or solicit personal information from children under this age. If we learn that we have inadvertently collected personal information from a child under the applicable minimum age without parental consent, we will take commercially reasonable steps to delete that information from our records as quickly as possible.
If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.
As we operate globally, your information may be transferred to, processed, and stored in jurisdictions outside of your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those in your location.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We ensure that any such international transfers comply with applicable data protection laws, including through the use of legally-approved transfer mechanisms such as Standard Contractual Clauses.
We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy within the App or through other appropriate communication channels. Your continued use of the App after any such update constitutes your acceptance of the revised policy. We encourage you to review this Policy periodically for the latest information on our privacy practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data-handling practices, please do not hesitate to contact us.
Contact:
Volt Engine
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